The College is committed to providing accessible customer service to persons with disabilities.
As part of our commitment, we have developed an Accessibility Standards Policy and a Multi-year Accessibility Plan inaccordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Regulation 191/11, the Integrated Accessibility Standards.
The College provides information and communication in an accessible manner when requested. To request a copy of our AODA compliance report, or for assistance regarding an accessible format or other communication support, please contact the College at 1-888-961-8558 or firstname.lastname@example.org.
Customers who wish to provide feedback on the way the College provides goods and services to people with disabilities can do so verbally, by e-mail or by filling out this AODA feedback form. All feedback will be directed to the Registrar and CEO. Customers can expect to hear back within five business days. Complaints will be addressed according to the College’s regular complaint management procedures.
Questions about the Policy and/or Plan
This policy exists to ensure the College provides goods and service excellence to people with disabilities. Documents required by the Customer Service and Integrated Standards are available upon request. Questions about the policy and/or plan may be referred to the Registrar and CEO at email@example.com or 1 888 961-8558.